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The warranty period for components vary. Most parts are covered by a three month, six month or a twelve month replacement warranty on manufacturing defects. Some parts such as consumables (e.g. grips, bashguards and chains) do not come with warranty. If you would like to know the exact warranty period for a particular product, please contact us.
Faulty items will need to be returned to be replaced or repaired. Items must be returned in a clean and grease free condition. Postage is the responsibility of the customer. You must enclose a copy of the original receipt if you are not the original purchaser.
Warranty will only be provided for manufacturing defects only. Warranty claims will not be accepted if damage has been caused due to riding, neglect, abuse, improper installation, improper repairs or modifications.
If an item is returned for warranty, and it is not actually defected or has been damaged by the customer, warranty will not be offered and the onus is on the customer to cover the return postage cost and any other expenses incurred.
Warranty claims can take around a few weeks to process depending on replacement/spare stock. Refunds can also be given at our discretion.
Please note that while Trials bikes and parts are designed to be strong and durable, they can fail over time from repeated stress, neglect or defects. Take note that you ride at your own risk. We suggest you always check and maintain your bike periodically and before each ride.
Please also note, that all second hand items or bikes sold here carry no warranty, unless stated otherwise. |
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